RiserLoop

Terms of Service

Effective date: July 25, 2026
Last updated: July 25, 2026

These Terms of Service ("Terms") govern access to and use of KPT Fire, a business-to-business fire deficiency intelligence service operated by KPT Industries, LLC ("KPT Industries," "we," "us," or "our"), 4700 S. Mill Avenue, Tempe, AZ 85282. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

RiserLoop helps Customers organize and use information related to fire and life-safety work, including inspection reports, findings, deficiencies, proposals, work orders, invoices, and closure evidence. The Service may provide search, workflow, analysis, extraction, summarization, and suggested next-step features. Features may change as the Service evolves.

2. Accounts and Customer organizations

You must provide accurate account information and protect your login credentials. You are responsible for activity under your account and must promptly notify us of suspected unauthorized use.

If you use the Service for a company or other organization ("Customer"), you represent that you have authority to bind that Customer. The Customer's authorized administrators may manage users, permissions, data, and workflows in its workspace. The Customer is responsible for its users' compliance with these Terms and for its workplace, customer, and regulatory notices.

A separate written agreement, order form, or data-processing addendum signed by KPT Industries and a Customer controls to the extent it conflicts with these Terms.

3. Fees and subscriptions

Paid features are subject to the pricing, billing frequency, taxes, and payment terms presented in an order form, checkout, or other applicable agreement. Unless required by law or expressly stated otherwise, fees are non-refundable. We may suspend paid access for overdue amounts after reasonable notice where practicable.

4. Acceptable use

You will not, and will not allow others to:

use the Service unlawfully or in violation of applicable fire, building, safety, privacy, export-control, or other laws;
upload data you do not have the right to use, disclose, or process;
interfere with, probe, disrupt, or bypass the Service's security or access controls;
copy, reverse engineer, decompile, or attempt to extract source code or underlying models except where law prohibits that restriction;
use Service output as the sole basis for a safety, compliance, repair, billing, employment, or other material decision; or
use the Service to create a competing product or to transmit harmful, infringing, deceptive, or malicious content.

5. Customer Data and responsibilities

"Customer Data" means information and materials submitted to the Service by or for a Customer, including inspection reports, findings, proposals, work orders, invoices, closure evidence, and associated contact or property information. The Customer retains its rights in Customer Data.

The Customer grants KPT Industries a worldwide, non-exclusive, royalty-free right to host, copy, transmit, display, and process Customer Data solely to operate, secure, support, and improve the Service; comply with law; and perform our obligations under these Terms. We may use aggregated or de-identified information to operate and improve the Service and will not attempt to re-identify it except to test the effectiveness of de-identification.

Customers are responsible for the completeness, accuracy, legality, and permissions associated with Customer Data; maintaining appropriate records and access controls; and retaining source documents required by law or contract. RiserLoop is not a system of record unless a written agreement expressly says otherwise.

6. Automated assistance and professional judgment

The Service may use automated systems, including artificial intelligence, to identify patterns, extract information, summarize documents, link related records, or suggest a priority or next step ("Service Output"). Service Output can be inaccurate, incomplete, stale, or inappropriate for a particular facility, system, jurisdiction, or condition.

You must have a qualified human review the underlying records and Service Output before relying on it. RiserLoop does not replace inspections, testing, professional engineering, code interpretation, an authority having jurisdiction, a licensed contractor's judgment, or applicable customer and insurer requirements. The Service does not autonomously make safety, compliance, repair, billing, employment, or legally significant decisions.

Customers and users remain solely responsible for inspecting conditions, determining and documenting deficiencies, prioritizing and approving work, communicating with property owners and authorities, completing repairs, and determining whether evidence supports closure. Do not use the Service for emergency response; call emergency services when needed.

7. Intellectual property

Except for Customer Data, the Service and its software, designs, documentation, and content are owned by KPT Industries or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes. All rights not expressly granted are reserved.

If you provide feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. Feedback does not include Customer Data.

8. Confidentiality and privacy

Each party will use the other's confidential information only to perform under these Terms and will protect it using reasonable care. This does not apply to information that is public without breach, independently developed, rightfully received from a third party, or required to be disclosed by law. Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms.

9. Third-party services

The Service may rely on third-party providers for infrastructure, authentication, communications, payment, analytics, or automated processing. Those providers may have their own terms. We are not responsible for third-party services we do not control, but providers that process Customer Data for the Service are engaged under appropriate contractual protections.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, or if we are required to do so by law. Where practicable and appropriate, we will give notice and an opportunity to cure. On termination, rights to use the Service end; provisions that by their nature should survive, including payment, confidentiality, intellectual-property, disclaimer, liability, and dispute provisions, survive.

11. Disclaimers

THE SERVICE AND SERVICE OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, KPT INDUSTRIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL IDENTIFY EVERY CONDITION, MEET A PARTICULAR COMPLIANCE OBLIGATION, OR PRODUCE A PARTICULAR RESULT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, KPT INDUSTRIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER. These limits do not exclude liability that cannot lawfully be limited or excluded.

13. Indemnification

You will defend, indemnify, and hold harmless KPT Industries and its officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable expenses arising from your Customer Data, your breach of these Terms, your violation of law or a third-party right, or your failure to conduct the qualified human review required by Section 6.

14. Governing law and disputes

These Terms are governed by Arizona law, without regard to conflict-of- laws principles. Before bringing a claim, the parties will try in good faith to resolve it informally for 60 days after written notice. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to personal jurisdiction and venue there. Nothing prevents either party from seeking appropriate injunctive relief for misuse of intellectual property, unauthorized access, or a security breach.

15. General terms and contact

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Neither party is liable for delays caused by events outside its reasonable control, other than payment obligations. If any provision is unenforceable, the remainder remains in effect. These Terms and any applicable signed agreement are the entire agreement about the Service.

We may update these Terms from time to time. Material changes will be announced through the Service or by other reasonable notice, and the dates above will be updated. Continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law.

Questions and legal notices should be sent to KPT Industries, LLC, Attn: Legal, 4700 S. Mill Avenue, Tempe, AZ 85282. Please identify the Customer organization and account email, if applicable.